Class Plastics prioritizes customer service and team training

Class Plastic-6A

Class Plastics (Aust) Pty Ltd prides itself on excellent customer service and strives every day to provide satisfaction to their highly valued customers.

Director Mario Nastri, says,”The best possible customer service is a priority for us. We want to offer our customersa unique experience at every point of contact, so we continue being the preferred packaging solution provider Australia-wide”.

“We consistently invest in systematic and certified training of our staff. With the knowledge and skills of our employees and utilizing cutting-edge technologies, we continue to give solutions to our customers that meet their current and evolving needs.

Due to double-digit sales growth over the last couple of year,our team has grown to five and we expect this to develop further in the coming years as our sales continue to exceed expectations.”

“Their job isn’t always easy. But, about 95% of our surveyed customers state they are satisfied with our service, which is a direct reflection of our employees’ commitment to quality”.

“Our team is encouraged and enabled to activate suggestions to improve customer service systems through to policies, processes and technology – all designed to improve our customer experience. This makes all the difference in encouraging excellent team work and commitment”.

“We also go out of our way to solve customer problems and this is virtually done on a weekly basis, so when it comes to urgent deliveries without notice, runs are amended with ease. Also if product is out of stock, production will be altered to assist customers receiving their order without delay.Nothing is ever too much for our customers,” Mario adds.

Class Plastics (Aust) Pty Ltd

Established in 1990, Class Plastics has now become the industry leader in manufacturing and distribution of rigid plastic container packaging solutions from 1 to 1000-litre capacity (HDPE Cub, Rectangular and Hexagon containers and Jerry Cans).

Class Plastics offers its customers flexible packaging solutions in the form of generic or custom design, high quality compliance with standards, dangerous goods rating approval and national distribution. We are known for our superior customer service, product innovation and delivering high quality products according to customer requirements, on a consistent basis.


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